Terms of Service

Please read these terms carefully before booking your stay with us.

Effective Date: April 29, 2026

Last Updated: April 29, 2026

1. Acceptance of Terms

By accessing our website SantiagoNest.com, making a reservation, or staying at the Santiago Nest Hotel ("Hotel"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

2. Booking and Reservations

All reservations are subject to availability and the Hotel's acceptance. When making a reservation, you must provide accurate and complete information, including a valid credit card to secure your booking.

  • Age Requirement: You must be at least 18 years of age to make a reservation and check into the Hotel.
  • Rates and Taxes: Room rates are quoted in US Dollars (USD) or Chilean Pesos (CLP) and are subject to applicable local taxes, including the VAT (IVA) unless you qualify for an exemption under Chilean law (usually applicable to foreign tourists paying in USD).
  • Payment: A valid credit card is required to guarantee your reservation. The Hotel reserves the right to pre-authorize your credit card prior to arrival.

3. Cancellation and No-Show Policy

Our cancellation policies vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation for specific details.

  • Standard Policy: Cancellations must be made at least 48 hours prior to 3:00 PM (local hotel time) on the scheduled date of arrival to avoid a cancellation fee equal to one night's room and tax.
  • Non-Refundable Rates: Bookings made under a non-refundable rate are fully prepaid at the time of booking and cannot be cancelled or modified.
  • No-Shows: In the event of a no-show, the total price of the reservation will be charged to the credit card on file.

4. Hotel Rules and Policies

To ensure a pleasant and safe environment for all our guests, we enforce the following rules:

  • Check-In/Check-Out: Check-in time is from 3:00 PM, and check-out time is by 12:00 PM (noon). Early check-in and late check-out are subject to availability and may incur additional charges.
  • Smoking Policy: Santiago Nest Hotel is a 100% smoke-free property. Smoking is strictly prohibited in all guest rooms, balconies, and public indoor areas. A substantial cleaning fee will be charged to any guest violating this policy.
  • Damage to Hotel Property: Guests are liable for any damage howsoever caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party.
  • Pets: Pets are not allowed on the property, with the exception of certified service animals.

5. Casino Lounge Access

The Santiago Nest Hotel features a refined, private casino lounge for guest entertainment. Access to and use of this facility is strictly regulated:

  • Age Restriction: In compliance with Chilean law, entry to the casino lounge is strictly restricted to individuals who are 18 years of age or older. Valid government-issued photo identification is required for entry.
  • Dress Code: Smart casual attire is required in the casino lounge at all times.
  • Right of Refusal: The Hotel reserves the right to refuse entry or service to any individual in the casino lounge at its sole discretion, including for reasons of intoxication or inappropriate behavior.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Santiago Nest Hotel or its content suppliers and is protected by international copyright and trademark laws.

7. Limitation of Liability

To the maximum extent permitted by law, Santiago Nest Hotel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (i) your access to, use of, or inability to access or use the services; (ii) any conduct or content of any third party on the services; or (iii) any unauthorized access, use, or alteration of your transmissions or content.

8. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Chile. Any disputes arising out of or relating to these Terms or your stay at the Hotel shall be subject to the exclusive jurisdiction of the courts located in Santiago, Chile.

9. Amendments

We reserve the right to amend these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services following any changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Santiago Nest Hotel
123 Luxury Ave, Santiago, Chile
Email: [email protected]
Phone: +56 2 2123 4567