Privacy Policy

Effective Date: April 29, 2026

Last Updated: April 29, 2026

1. Introduction

Welcome to Santiago Nest Hotel ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website SantiagoNest.com, use our services, or make a reservation at our hotel in Santiago, Chile. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.

Personal Details: Name, email address, phone number, physical address, date of birth, and nationality.
Payment Information: Credit card numbers, billing address, and other financial information required to process your reservations.
Booking Details: Arrival and departure dates, room preferences, special requests, and names of accompanying guests.
Automatically Collected Data: IP address, browser type, operating system, referring URLs, and information about how you interact with our Website (via cookies and similar tracking technologies).

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To facilitate account creation and logon process.
To manage and confirm your hotel reservations and process payments.
To communicate with you regarding your stay, send booking confirmations, and respond to your inquiries.
To send administrative information to you, such as updates to our terms, conditions, and policies.
To deliver targeted advertising, promotional offers, and newsletters (only if you have opted in).
To request feedback and contact you about your use of our Website.
To protect our Services, including fraud monitoring and prevention.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Site and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology unless you have given your explicit consent via our Cookie Consent Banner.

You can manage your cookie preferences at any time by clicking the "Settings" button in our cookie banner or adjusting your browser settings. Please note that rejecting necessary cookies may affect the functionality of the Website.

5. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, and customer service).
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. Your Privacy Rights (GDPR & Local Laws)

Depending on your location, including if you are a resident of the European Economic Area (EEA), you may have certain rights regarding your personal information under applicable data protection laws (such as the GDPR). These rights may include:

The right to request access and obtain a copy of your personal information.
The right to request rectification or erasure of your personal data.
The right to restrict the processing of your personal information.
The right to data portability (receiving your data in a structured, commonly used format).
The right to object to the processing of your personal data.

To exercise these rights, please contact us using the details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

8. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. Changes to This Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

Santiago Nest Hotel
Data Protection Officer
123 Luxury Ave
Santiago, Chile